Returns & Refunds
Roofnstop is happy to refund or exchange items within 28 days from your order date excluding delivery charge, in accordance with the distance selling regulations.
Items must be returned unopened and in re-sale able condition.
Velux and other roof windows can be returned if the box is unopened. Please note there is a 25% restocking charge on returned windows.
(Specialised roof window and accessories are non refundable).
Please note other products may be subject to a restocking charge.
We cannot accept returns on the following items
- Fibre cement slates
- Fibre cement ridges
- Natural slates
- Torch on membrane
- Mortar tone
Refunds or exchange will only be guaranteed if the item is returned within the time frames stated above, starting from the date on your delivery note. Any items received after this date will be sent back to the original delivery address.
The cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order therefore we will refund postage costs up to a maximum of the postage price you originally paid on your order.
Item(s) should be returned via an insured, traceable service.
Please make a note of any tracking numbers in case they are required.
We are not responsible for any damage caused to goods in transit, so please ensure that they are securely packaged.
We also offer a collection service to which a collection charge may be applicable.
Please contact firstname.lastname@example.org to arrange a collection.
Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.
Please see your delivery docket for return delivery address.
Prices vary and are based on the content of material and location in the Republic of Ireland.
Please note any damages must be reported within 24 hours of receiving your order.